Cleaning, Security & Soft FM Services
Soft services are where the difference between a contractor and a labour supplier is most visible. Supervision, training, cover for absence, replacement of underperforming staff and consistency of standard are the provider's problem — which is the whole point of contracting for the outcome.
In short
Soft facility services are the occupant-facing services that keep a site presentable, safe and usable: cleaning, security, hospitality, landscaping, waste management and pest control. SCPL delivers these as scoped, supervised service contracts with defined standards and measurable performance, not as placed labour.
What's included
What SCPL handles under Soft services
Commercial buildings, retail, compounds, healthcare and education sites, and industrial facilities requiring non-technical services.
- Cleaning
- Daily, periodic and deep cleaning to defined standards and frequencies.
- Security
- Manned guarding, access control and patrol, coordinated with your site protocols.
- Hospitality
- Reception, office support and catering support services.
- Landscaping
- Grounds and irrigation maintenance suited to the climate.
- Waste management
- Segregation, collection and compliant disposal.
- Pest control
- Scheduled treatment and reactive response.
Pre-qualification
What procurement asks for, before scope
Our certifications, safety record and reference contracts — the information a bidder list is decided on.
Certifications
- ISO 9001:2015AMER21689
Quality management · AMERICO Quality Standards Registech (UAF/IAF accredited)
- ISO 45001:2018AMER21690
Occupational health & safety · AMERICO Quality Standards Registech (UAF/IAF accredited)
Request our capability statement
Company profile, certifications, safety record, equipment and reference contracts — the document your prequalification process needs.
Common questions
Do you provide cleaning staff we can supervise directly?
No — and that distinction is deliberate. We deliver cleaning as a scoped service using our own supervised employees, which is service outsourcing under MHRSD Resolution 60339. Placing workers under a client's direct supervision is internal labour outsourcing, a separately regulated activity. Contracting for the outcome also means absence cover, training and performance are ours to manage.
How is soft services performance measured?
Against defined standards and frequencies written into the contract, with scheduled audits and a reporting cycle. Vague scopes are the most common reason soft services contracts sour, so we spend time on that definition before mobilisation rather than after.
Talk to someone who does soft services every day
Tell us the situation and we'll tell you what it actually takes to fix it — including when the answer is that you don't need us.