Integrated Facility Management (IFM)
The argument for IFM is rarely price alone. It is that nobody spends their week arbitrating between the cleaning contractor, the HVAC contractor and the security provider about whose scope a problem falls into. One contract, one accountable party, one report.
In short
Integrated facility management consolidates all building services — hard, soft and maintenance — into a single contract with one provider, one SLA framework and one point of accountability. It replaces the coordination overhead of managing several single-service vendors, and removes the gaps between their scopes where problems usually sit.
What's included
What SCPL handles under Integrated FM
Organisations running three or more separate service contracts on the same site, or standardising delivery across a portfolio.
- Single contract structure
- All services under one agreement, one SLA framework and one commercial relationship.
- On-site management
- A named facility manager accountable for the whole scope, not a scope each.
- Unified reporting
- One performance report covering every service line, on an agreed cycle.
- Mobilisation
- Structured transition from incumbent vendors with a defined cutover, not a gap.
- Portfolio delivery
- Consistent standards across multiple sites where you operate more than one.
Pre-qualification
What procurement asks for, before scope
Our certifications, safety record and reference contracts — the information a bidder list is decided on.
Certifications
- ISO 9001:2015AMER21689
Quality management · AMERICO Quality Standards Registech (UAF/IAF accredited)
- ISO 45001:2018AMER21690
Occupational health & safety · AMERICO Quality Standards Registech (UAF/IAF accredited)
Request our capability statement
Company profile, certifications, safety record, equipment and reference contracts — the document your prequalification process needs.
Common questions
When does integrated FM make more sense than single-service contracts?
Generally once you are running three or more service contracts on a site, or standardising across a portfolio. Below that the coordination overhead you remove may not outweigh the flexibility you give up by consolidating.
How is an IFM contract usually priced?
Most commonly as a fixed monthly fee for the defined scope, with reactive works and consumables handled either within an agreed allowance or on a schedule of rates. The important commercial question is what sits inside the fixed fee and what does not — that is where IFM contracts diverge most.
Talk to someone who does integrated fm every day
Tell us the situation and we'll tell you what it actually takes to fix it — including when the answer is that you don't need us.